PRIVACY POLICY

TGE Excavations (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, why we collect it, how we use it, and how you can access or correct it.

1. Who We Are

TGE Excavations is an excavation and earthmoving business based in the Northern Beaches, Sydney, New South Wales, Australia.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact details — name, phone number, and email address submitted via our contact and quote request forms.
  • Project details — information about your site, job description, suburb/location, and any details you provide to help us prepare a quote.
  • Communications — records of emails, phone calls, or messages you send to us.
  • Usage data — non-identifying information about how visitors interact with our website, collected via cookies and analytics tools (see Section 6).

We only collect personal information that is reasonably necessary for our business purposes.

3. How We Collect Personal Information

We collect personal information in the following ways:

  • When you submit the quote request or contact form on our website.
  • When you call or email us directly.
  • When you interact with us on social media (Instagram: @tge.excavations).
  • Automatically through cookies and website analytics when you visit our website.

4. Why We Collect Your Information

We use your personal information to:

  • Respond to your enquiries and prepare quotes for excavation and earthmoving work.
  • Provide our services and communicate with you about your project.
  • Send you relevant information about our services if you have requested it.
  • Improve our website and services using aggregated, non-identifying analytics data.
  • Meet legal and compliance obligations where required.

We will not use your information for any purpose that is unrelated to the above without your consent.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

  • Service providers who assist us in running our business (e.g. website hosting, email services), who are required to handle your information in accordance with this policy.
  • Legal or regulatory authorities if required by law.

All third-party providers we use are required to keep your information secure and confidential.

6. Cookies & Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect non-identifying data about how visitors use our site. This may include pages visited, time spent on the site, and general geographic location (e.g. city or region).

This data is used solely to improve our website and is not linked to any personal information you provide via our forms.

You can disable cookies through your browser settings at any time. Note that some parts of our website may not function as intended if cookies are disabled.

7. Storage & Security

Your personal information is stored securely. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure, including:

  • Secure website hosting
  • Password-protected systems and email accounts
  • Limiting access to personal information to those who need it to carry out their role

While we take all reasonable precautions, no data transmission over the internet can be guaranteed to be fully secure.

8. How Long We Keep Your Information

We retain your personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. Once no longer needed, your information will be securely deleted or de-identified.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any information that is inaccurate, incomplete, or out of date.
  • Complain about how we have handled your personal information.

To exercise any of these rights, please contact us using the details below.

10. Links to Other Websites

Our website may contain links to third-party websites (such as our Instagram profile). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

12. Contact Us & Complaints

If you have any questions about this Privacy Policy, or wish to access, correct, or complain about how we have handled your personal information, please contact us:

TGE Excavations 📧 tge.excavation@gmail.com 📞 0431 004 773 🌐 https://tgeexcavation.com.au

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

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